Crypto FAQ
Unlock actionable crypto insights and drive growth with our AI analytics. Make data-driven decisions for better results.
Your security comes first. At Truerest Edge, our trading platform uses bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We adhere to strict financial regulations in Malaysia and undergo regular independent audits. Funds are insured against unauthorised access, so you can trade with confidence.
- Step-by-step guidance and 24/7 support
- Try a risk-free demo with virtual funds
- Automated tools that handle the heavy lifting for you
- Start with as little as and learn as you trade.
Bank card withdrawals are typically processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Processing times may vary depending on your bank and account verification status.
We monetise our trading platform through premium features and volume-based partnerships with exchanges, not through user fees. There are no hidden charges; you will always see the exact transaction amount before confirming.
Yes! Truerest Edge is available in most countries worldwide (98+ and growing). During registration, select your country to confirm availability and view localised payment options. Our trading platform complies with all applicable local regulations to keep your trading safe and compliant.
- AI-powered recommendations – Receive personalised coin suggestions tailored to your risk profile
- Ready-made portfolios - Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
- Live market signals: Real-time buy and sell alerts for leading cryptocurrencies
Round-the-clock support is available via live chat and by email at info@truerest-edge.com. For urgent matters, our average response time is within 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA, CySEC].
- Routine audits conducted by independent third-party firms
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Country-Specific Rules
- Automatic geo-compliance: Our platform aligns with your country’s regulations
- KYC verification is required where legally mandated.
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Your Funds Are Secure
- Bank-level security (just like your online banking)
- 95% of assets are held in offline cold storage
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers via SEPA or SWIFT — 0% fee
- PayPal (instant processing)
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Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT - 0% fee)
- Scan QR codes using your mobile wallet
Crypto Support
Customer Support and Assistance
For any enquiries, please contact our partner broker directly. If you do not yet have an account with a verified brokerage partner, let us know and we will help you get started. If you encounter any issues with your trading partner’s support or trading platform, reach out to us and we will work to resolve them.
Support Hours
Our customer service team is available 24/7. On the rare occasion you cannot reach us immediately, our support specialists will respond to your request as soon as possible.
